Clear Truth Refund Policy

A Clear Truth Review is a custom document made from your inspection report, for a one-time fee. Here is when you get your money back.

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1. Before we deliver: cancel for any reason

You may cancel any time before we deliver your Review, for any reason, for a full refund. Email [Contact Email] with your order number. If your Review has already been sent when your email arrives, Section 4 applies instead. We work quickly, often within hours of a complete order, so cancel as soon as you know.

2. If we cannot review your report: full refund

We refund in full, without being asked, if:

• the file you uploaded is not a home inspection report;
• the file is incomplete or unreadable and you cannot supply a complete, readable copy within [5 days] of our request;
• the property or report is outside what we review (for example, [a property outside the United States]); or
• we decline the order for any other reason.

We will tell you by email why we could not proceed.

3. If we are late: full refund, and you still get the Review

We aim to deliver within 48 hours of a complete order. If we miss that window, we refund the fee in full and we still deliver your Review when it is done.

A complete order means payment is confirmed, the report is complete and readable, and any required intake questions are answered. The clock starts then. It pauses while we are waiting for something from you (missing pages, a readable copy, an answer to a question we need) and restarts when we receive it. [If a faster paid option is offered, the same rule applies to its stated window.]

4. After we deliver

Your Review is a custom document written from your report. Once delivered, it cannot be returned the way a product can. But we stand behind it.

If it contains an error. A wrong page number, a misquoted phrase, a finding left out of the working order, or a statement attributed to the report that the report does not make: tell us within [14 days] of delivery. We correct it and reissue the Review at no charge. If we cannot correct a material error, we refund in full.

If it does not do what we said it would. The Terms of Service, Section 3, says what a Review contains. If yours does not, tell us within [14 days] with what is missing. We fix it or refund in full.

What we do not refund for. We do not refund because:

• the inspection report itself turned out to be short, or had few findings, so the Review is short;
• the Review confirms what you already believed rather than changing it;
• you disagree with the inspection report;
• the property has problems the report did not describe (we review the report, not the house);
• a professional who sees the property reaches a different conclusion than the report;
• the sale did not go through, or went through on terms you did not want; or
• you did not read the Not an Inspection disclosure before buying.

Those are outside what a document review can control. We decide refund requests after delivery in good faith and tell you our reasons in writing.

5. How refunds are paid

Refunds go back to the card you paid with, through Stripe. We issue the refund within [5 business days] of agreeing to it. Your bank usually shows it within 5 to 10 business days after that. We refund the full fee; we absorb any payment processing cost.

6. Chargebacks

Please contact us before disputing a charge with your card issuer. We resolve refund requests faster than a chargeback process does, and a chargeback filed while a refund is already in progress can delay your money.

7. Your rights

This policy does not take away any right you have under the consumer protection law of your state. In Massachusetts, this policy is disclosed before purchase as the Attorney General's regulations require.

8. Questions

[Contact Email]. Mail: [Business Mailing Address].